Alhena
  • Introduction
  • Getting Started
  • Architecture
  • Reference
    • Website SDK
      • Configure Proactive Nudges
    • Product FAQs
    • Website chatsdk events
    • Website chatsdk APIs
    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Alhena AI widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
      • Website SDK - Customer data with Agent
    • Website SDK - Internationalization
    • API Reference
      • API calls
    • Device Compatibility
  • Tutorials
    • AI Training
      • Training Steps
      • Training Data Sources
        • Websites
        • Youtube videos
        • Google Drive
        • Twitter Pages
        • Discord Messages
        • Confluence Pages
        • Upload Documents
        • Github
        • Zendesk Tickets
        • Freshdesk Tickets
        • Freshchat Tickets
        • Custom data sources
        • Shopify API
        • Woocommerce API
        • PDF Crawling
      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding to your knowledge base with FAQs
      • Frequently Asked Questions - Tuning Responses
    • QAing Al Conversations
      • Smart Flagging: Streamline Your AI Quality Assurance
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
      • Integrating Alhena With Gorgias
      • Integrating Alhena With Kustomer
    • Notifications
    • Alhena Dashboard
      • Managing Team
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On this page
  • 1. Enable The Integration
  • 2. Get Your Kustomer API Key
  • 3. Configure The Integration
  1. Tutorials
  2. Integrations

Integrating Alhena With Kustomer

You can connect Alhena to your Kustomer account, so your AI agent can hand off tickets to your existing help desk. From Kustomer, you can use your existing workflows and pick up where Alhena left off.

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Last updated 3 days ago

1. Enable The Integration

To start, you'll need to enable the Kustomer integration from Alhena.

Now go to the configure settings page.

2. Get Your Kustomer API Key

To continue, you'll need to get an API key from Kustomer. You can find the API keys page under "Security" from the Kustomer settings.

IMPORTANT: Make sure to include the org.admin and org.permission roles for the integration to complete properly.

We recommend setting the key to never expire to avoid interruption. You can always come back here later and revoke access if you choose.

Be sure to copy this key right away, as you can't view it once you close this window.

3. Configure The Integration

Paste both your Kustomer domain and API key into the Alhena settings page.

Just one more step required! Alhena will show you a link to the Kustomer settings page where you can activate the integration. Just follow the link, and click install from Kustomer.

Now when you come back to Alhena, you have to option to choose a Human Transfer Group — the group that Alhena will assign new tickets to in Kustomer when they are needing a response. You can also enable/disable human transfer for the chat widget, without disabling the entire integration.