Alhena
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      • Configure Proactive Nudges
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    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Alhena AI widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
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  • Tutorials
    • AI Training
      • Training Steps
      • Training Data Sources
        • Websites
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        • Shopify API
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      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding to your knowledge base with FAQs
      • Frequently Asked Questions - Tuning Responses
    • QAing Al Conversations
      • Smart Flagging: Streamline Your AI Quality Assurance
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
      • Integrating Alhena With Gorgias
    • Notifications
    • Alhena Dashboard
      • Managing Team
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On this page
  • How to complete a training in Alhena AI?
  • How to perform incremental training
  • How to blacklist any url in bots knowledge?
  • Training Frequency
  1. Tutorials
  2. AI Training

Training Steps

PreviousAI TrainingNextTraining Data Sources

Last updated 14 days ago

How to complete a training in Alhena AI?

  1. Go to Home > AI Settings.

  2. This is where you can connect your sources. Connect all the required sources for Alhena AI training.

Alhena AI works with almost any data source, but we recommend that you write a high-quality, clean PDF and upload it to Alhena AI.

  1. Once all the sources are connected, scroll down to the bottom and click "Train/Retrain AI Agent."

How to perform incremental training

Incremental training updates your AI agent by only processing the newest data sources you've added. Here's how to do it:

  1. Add New Source: In the "Add sources to your knowledge base" section, enter the URL of your new content and click the "Add Link" button.

  2. Select Source: Once the new URL appears in the "AI agent's knowledge base" table below, check the box to the left of it.

  3. Initiate Incremental Training: Click the "Retrain Selected" button to begin training the AI agent specifically on the selected source(s).

How to blacklist any url in bots knowledge?

  • You can search for the URL either in the Parent URL or through the Actions dropdown (View Ingested URLs).

  • Select the URL link you want to blacklist and then hit 'Delete.' This will remove the URL from the bot's training knowledge.

There's no need to retrain AI after removing URLs. It will automatically apply these settings. Any future training or retraining will not include data from these deleted/blocked URLs.

Training Frequency

For our paid customers, the default automatic training frequency is every 7 days. Alternatively, you can choose to have it done monthly. There is no limit on the number of trainings per month.

Alhena AI Training Screen
Select new sources and click "Retrain Selected" for incremental training
Gleen AI interface showing option to blacklist urls