Alhena
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      • Configure Proactive Nudges
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      • Open other external widget once human transfer is initiated
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      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
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      • Frequently Asked Questions - Tuning Responses
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      • Alhena Website Chat SDK
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      • Integrating Alhena AI With Slack
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      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
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On this page
  • Keep Your Knowledge Base Updated and Comprehensive
  • Features in the Alhena Ecosystem to Help Your AI Answer Better
  • When to use Human Feedback vs Guidelines
  1. Tutorials

Tuning Alhena AI Post Training

PreviousTraining Frequently Asked QuestionsNextBest Practices for configuring the Alhena AI’s personality and guidelines

Last updated 14 days ago

This section will help you learn how to use different tools to make sure Alhena AI works well for your specific needs after it's set up and trained.

Keep Your Knowledge Base Updated and Comprehensive

A good AI Agent depends on a good knowledge base. Make sure the information you feed into your AI is clear and up-to-date. The "garbage in, garbage out" principle highlights the importance of carefully curating the content Alhena AI interacts with.

Features in the Alhena Ecosystem to Help Your AI Answer Better

  • Human Feedback: Use this tool to correct or modify AI responses to specific questions. This is particularly useful when the AI provides an incorrect or unsatisfactory answer. By providing targeted feedback, you can directly influence how the AI responds in future interactions. Follow this guide on Adding Human Feedback for improving specific Questions.

  • AI Personality and Guidelines: You can find this page by navigating to the "Configure Bot's Personality" tab under "Bot Settings" in the sidebar. This section of the Dashboard allows you to set the AI Agent Tone, AI Agent Name, AI Agent Identity and Answering Guidelines.Follow this guide on the Best Practices for configuring the Alhena AI Bot’s personality and guidelines.

When to use Human Feedback vs Guidelines

Human Feedback

Use this when the AI gets something wrong, or you want to improve specific answers based on what has happened before. It's good for making quick, specific changes.

AI Personality and Guidelines

Think of a guideline as a rule which you would want the bot to follow while answering user questions. A guideline directly impacts the bot’s behavior, so whenever there is a need to standardize the bot's responses or actions across specific scenarios, write a guideline. A good Example of a guideline is:

Do not mention the names of discord users while quoting their chat messages in your answer.

If you need to set the Tone or Identity of the AI, use the Bot Tone and Bot Identity sections.

AI Agent training screen overview
Configuration screen to configure AI Agent Personality, Name and Identity