# Conversations The Conversations page provides a unified view of all customer interactions across your support channels. Monitor live conversations, review AI responses, and manage tickets requiring human attention. ## Features * [Alhena Helpdesk](/docs/dashboard/conversations/alhena-helpdesk.md) - Built-in ticketing system with AI Assist for faster agent responses * [Quality Assurance](/docs/dashboard/conversations/quality-assurance.md) - Smart flagging and review tools to improve AI response quality * [Adding Human Feedback](/docs/ai-configuration/tuning/human-feedback.md) - Provide answer feedback to improve AI accuracy over time --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://alhena.gitbook.io/docs/dashboard/conversations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.