# Social Conversations

Manage AI-generated replies across your social media and review platforms from one place.

## Overview

Social Conversations is where you review, edit, and approve AI-generated replies before they're posted to:

* [**Instagram**](/docs/integrations/communication/integrating-alhena-ai-with-instagram.md) - Comments and DMs
* [**Facebook**](/docs/integrations/communication/integrating-alhena-ai-with-facebook.md) - Comments and Messenger
* [**Trustpilot**](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md) - Review responses
* [**Feefo**](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md) - Review responses

## Accessing Social Conversations

1. In the Alhena sidebar, click **Social Conversations**
2. Select the platform tab (Instagram, Facebook, Trustpilot, or Feefo)

## Managing Replies

For each platform, you can:

### View Pending Replies

See all AI-generated replies waiting for your approval. Each reply shows:

* The original comment or review
* The AI-generated response
* Star rating (for reviews)

### Actions

| Action          | Description                                |
| --------------- | ------------------------------------------ |
| **Approve**     | Post the AI reply as-is                    |
| **Edit**        | Modify the reply before posting            |
| **Reject**      | Discard the AI reply                       |
| **Bulk Select** | Approve or reject multiple replies at once |

## Reply Settings

Configure how Alhena handles replies for each platform:

1. Go to **Settings > Integrations**
2. Select the platform (Instagram, Facebook, Trustpilot, or Feefo)
3. Click **Change reply settings**

### Auto-Reply Options

* **Auto-approve positive** - Automatically post replies to 4-5 star reviews
* **Manual approval for negative** - Require approval for 1-3 star reviews
* **All manual** - Require approval for all replies

## Requirements

Social Conversations requires:

* **Pro plan** or higher
* At least one connected social/review platform

## Related

* [Instagram Integration](/docs/integrations/communication/integrating-alhena-ai-with-instagram.md)
* [Facebook Integration](/docs/integrations/communication/integrating-alhena-ai-with-facebook.md)
* [Trustpilot Integration](/docs/integrations/reviews/integration-alhena-ai-with-trustpilot.md)
* [Feefo Integration](/docs/integrations/reviews/integration-alhena-ai-with-feefo.md)


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/dashboard/social-conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.