Chat Widget
The Alhena Chat Widget is an AI-powered conversational interface that you can embed on your website to provide instant customer support.
Getting Started
Installation - Add the widget to your website with a simple JavaScript snippet
Customization - Configure the widget's appearance to match your brand
Features - Enable icebreakers, nudges, and other engagement features
Key Capabilities
AI-Powered Responses: Automatically answer customer questions using your knowledge base
Human Handoff: Seamlessly transfer conversations to human agents when needed, with configurable business hours, holiday schedules, and custom messaging
Customizable Design: Match the widget's look and feel to your brand
Proactive Engagement: Use icebreakers and nudges to engage visitors
Configuration
Access widget settings in the Alhena dashboard: Integrations > Website > Configure Settings
From there you can customize:
Widget appearance (colors, fonts, positioning)
Welcome messages and icebreakers
AI nudge triggers
Human handoff rules
Developer Reference
For programmatic control of the widget, see the SDK documentation:
JavaScript API - Control widget programmatically
Styles API - Customize look and feel via code
Code Examples - Common integration patterns
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