Data Sources

Alhena AI supports various types of data sources for bots knowledge-base.

Supported Data Sources

Alhena AI can extract and index data from the following sources.

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1. Websites & Web Pages

• General Websites – HTML pages, blogs, wikis, etc.

• Sitemap XML – Crawl all URLs listed in an XML sitemap.

• Confluence Pages – Crawl pages from Atlassian Confluence.

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2. Google Drive

• Google Docs

• Google Sheets (spreadsheets)

• Google Slides (presentations)

• Google Drive Folders – Recursive crawling supported.

• Google Drive Files – Generic support for any file inside Drive.

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3. Document Files

• PDF (.pdf)

• Word Documents (.doc, .docx)

• Excel Spreadsheets (.xls, .xlsx)

• PowerPoint Presentations (.ppt, .pptx)

• CSV / TSV (.csv, .tsv)

• Plain Text (.txt), Markdown (.md), RST (.rst)

• Rich Text Format (.rtf)

• OpenDocument Files (.odt, .ods, .odp)

• Apple iWork (.pages, .numbers, .key)

• Email Files (.eml, .msg)

• EPUB (.epub), Org-mode (.org)

• Config/Data Files (.ini, .yaml, .toml, .xml, .json)

• Images – .jpg, .jpeg, .png, .webp, etc.

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4. Video & Media

• YouTube Videos – Transcripts and content from videos.

• Other Video Files – .mp4, .avi, .mkv, .mov, and more.

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5. Connected Workspaces & Communication Platforms

• Notion Pages – Connect your Notion workspace via OAuth.

• Discord Messages – Connect your Discord server.

• Slack Messages – Connect your Slack workspace.

• Twitter Pages – Accounts, posts.

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6. Helpdesk & Ticketing Systems

• Zendesk Help Center Articles

• Zendesk Tickets

• Freshdesk Knowledge Base Articles

• Freshdesk Tickets

• Freshchat Tickets

• Salesforce Service Cloud Cases

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7. Ecommerce Platforms

• Shopify Products

• WooCommerce Products

• Salesforce Commerce Cloud

• Magento

• Generic Product Pages – Custom HTML product extraction.

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8. GitHub

• Code Repositories – Source code, documentation, config files.

• Issues

• Discussions

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9. Custom / Other Sources

• Upload Documents – Supports any of the formats listed above.

• Custom Data Sources – Extensible scraper support.

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10. Manual Knowledge Entry

• FAQs – Add question-answer pairs directly to your knowledge base.