Alhena
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  • Getting Started
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    • Website SDK
      • Configure Proactive Nudges
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    • Website chatsdk APIs
    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Alhena AI widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
      • Website SDK - Customer data with Agent
    • Website SDK - Internationalization
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      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding to your knowledge base with FAQs
      • Frequently Asked Questions - Tuning Responses
    • QAing Al Conversations
      • Smart Flagging: Streamline Your AI Quality Assurance
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
      • Integrating Alhena With Gorgias
    • Notifications
    • Alhena Dashboard
      • Managing Team
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On this page
  • Setting Up The Slack Integration
  • How To Ask Questions To The Bot
  1. Tutorials
  2. Integrations

Integrating Alhena AI With Slack

Alhena can be integrated with your company's Slack workspace, responding to any questions based on your knowledge base.

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Last updated 1 month ago

Setting Up The Slack Integration

To get started, from the Alhena dashboard, navigate the the Settings page and click on Integrations. Then, click the toggle next to Slack.

You will be directed to Slack's website where you can authorize Alhena to connect to your Slack workspace.

After you click Allow, you'll be redirected back to Alhena. The bot is now installed into your Slack workspacce.

How To Ask Questions To The Bot

You can chose to use Alhena AI either in a channel or stand alone:

(1) Use it in a Slack Channel

Alhena will automatically answer any questions based on your knowledge base when mentioned directly in a message.

First, make sure to add the bot to any channel you'd like it to answer questions in.

Now, you can type questions and mention to bot, and it start to generate a response.

Alhena will create a new thread and stream in the response as it's being generated.

You can ask any followup questions in this same thread.

(2) Use it as a stand alone bot

Once installed, you can see Alhena AI under the list of Apps inside your slack (lower left corner ):

To starting using, simply click on the `Alhena AI` app and type you question like you send a message to a colleague. It will create a thread for all new questions. You can ask follow-up questions in the same thread.

Alhena AI App in slack