Configure Proactive Nudges

Nudges are designed to help you proactively engage inactive users and drive them into action.

Nudges, designed to help you proactively engage inactive users and drive them into action. This feature allows you to set up chat nudges that appear based on specific conditions, ensuring timely and relevant interactions with your users.

How Nudges Work:

Nudges are small prompts that appear on your webpage to encourage user interaction.

Benefits of Using Nudges

• Increased Engagement: By prompting users at the right time, nudges can significantly increase user engagement and interaction.

• Targeted Communication: Nudges allow you to deliver specific messages based on user behavior and page context.

• Enhanced User Experience: With controlled and timely prompts, nudges enhance the overall user experience without being intrusive.

Here's how they function:

Getting Started

Step 1: Navigate to `AI Nudges` Settings

To start using Nudges, navigate to the AI Nudges as shown below

Settings -> Integrations -> AI Nudges

`AI Nudges` setting screen inside Gleen Dashboard

Step 2: Configure Nudges

Configure your nudges based on the desired page titles or URLs, set the timing, and define the user interaction conditions.

Create a nudge screen - Empty state

Configure a Nudge Screen with all the details

If you want to setup specific Nudges for different pages, you can setup multiple nudges. You can see all the nudges and their enable/disable status for Nudge Configuration screen.

List of Nudges Configured

More Details about Nudges Configurations:

Display Conditions

A nudge will be shown when a page is visited if it meets the following criteria:

• Configuration Match: The nudge is configured to match the page title or URL.

• User Interaction: The nudge will only appear if the user:

  • Has not dismissed the nudge using the "X" button.

  • Has not opened the widget.

  • Has not clicked on the nudge.

  • Does not have an ongoing conversation.

Timing

Configured Delay: Once the conditions are met, the nudge will be displayed after a pre-configured amount of time. This ensures that users are not overwhelmed immediately upon visiting the page.

Dismissal Duration

Persistent Dismissal: If a user dismisses a nudge, it will remain dismissed until the cookie storing this information is cleared. This prevents the same nudge from reappearing unnecessarily.

Handling Multiple Nudges

First Match Priority: In cases where more than one nudge's rules match the page, the system will display the first matching nudge. This prioritization helps in managing multiple nudges effectively.

[Beta Feature] 🪄 🪄 AI Writes Your Nudges

The feature where the AI configures your nudges and writes the text of the nudge to drive automatic engagement is under active beta.

If you want to participate in this beta testing, reach out to the Gleen Support team from `Get Help` button inside your Gleen Dashboard and ask to speak with an agent.