Alhena
  • Introduction
  • Getting Started
  • Architecture
  • Reference
    • Website SDK
      • Configure Proactive Nudges
    • Product FAQs
    • Website chatsdk events
    • Website chatsdk APIs
    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Alhena AI widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
      • Website SDK - Customer data with Agent
    • Website SDK - Internationalization
    • API Reference
      • API calls
    • Device Compatibility
  • Tutorials
    • AI Training
      • Training Steps
      • Training Data Sources
        • Websites
        • Youtube videos
        • Google Drive
        • Twitter Pages
        • Discord Messages
        • Confluence Pages
        • Upload Documents
        • Github
        • Zendesk Tickets
        • Freshdesk Tickets
        • Freshchat Tickets
        • Custom data sources
        • Shopify API
        • Woocommerce API
        • PDF Crawling
      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding to your knowledge base with FAQs
      • Frequently Asked Questions - Tuning Responses
    • QAing Al Conversations
      • Smart Flagging: Streamline Your AI Quality Assurance
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
      • Integrating Alhena With Gorgias
      • Integrating Alhena With Kustomer
    • Notifications
    • Alhena Dashboard
      • Managing Team
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On this page
  • Viewing all FAQs / Human Feedback
  • Adding a new FAQ to the Knowledge Base
  • Managing Conflicting FAQs
  1. Tutorials
  2. Tuning Alhena AI Post Training

Adding to your knowledge base with FAQs

You can add FAQs to your AI agent's knowledge base to help it provide better answers to your users. This can be done manually, which we'll go over in this section of the documentation.

PreviousAdding Human Feedback for improving specific QuestionsNextFrequently Asked Questions - Tuning Responses

Last updated 1 month ago

Viewing all FAQs / Human Feedback

The AI settings page includes an FAQ section, where you'll find any FAQs that you've either manually added, or ones that you've added by providing feedback from the conversations page.

Adding a new FAQ to the Knowledge Base

From here, you can edit existing FAQs, or click "Add FAQ" to add some knowledge manually right from the Alhena dashboard.

Managing Conflicting FAQs

When any new FAQ is added, we'll mark any that appear to have conflicting information. This will help to avoid any incorrect answers by providing clear information to your AI agent.

When you edit FAQs from this page, we'll show any other FAQs that conflict with that one, along with the reason Alhena thinks these FAQs might be conflicting.

From here, you can keep any of the flagged FAQs that you'd like. You can choose to update them individually or delete ones that you no longer want to be in the system.

All FAQs will be availble to your AI agent, even if we've marked them as conflicting. The conflict flag only is there to help you more easily improve your AI agent's performance.

Here is a video explaining all of this in detail: