Narvar
Integrate Alhena with Narvar to provide AI-powered order tracking and returns support for your customers.
Narvar integration requires setup by the Alhena team. Contact support to get started.
Narvar is a post-purchase platform that provides order tracking and returns management. When integrated, Alhena can look up order status, shipment tracking, and help customers with returns.
What Narvar Enables
With Narvar, Alhena can help customers with:
Order Information:
Order status - Current status (fulfilled, in progress, pending, etc.)
Shipment tracking - Tracking numbers, carrier info, and tracking URLs
Product details - Items in the order with quantities and shipment status
Returns & RMA:
Return status - Check the status of an existing return request
RMA tracking - Track return shipments back to the retailer
Refund status - Information about refund processing
Setup
Narvar integration requires initial setup with the Alhena team to configure your Narvar API credentials.
In Alhena, go to Settings > Integrations
Find Narvar and click to enable
If this is your first time, you'll be prompted to schedule a setup call
Once configured by our team, toggle Narvar on to enable it
Enabled Agents
When you enable Narvar, order and returns capabilities are added to the order management agent:
Order management agent
Gains the ability to look up orders, track shipments, and help with returns
You can configure this agent in AI Settings > Agents.
Disconnecting
To disconnect Narvar:
Go to Settings > Integrations
Find Narvar and toggle it off
Confirm the disconnection
This will disable order lookup and returns tracking capabilities.
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