Manage AI-generated replies across your social media and review platforms from one place.
Social Conversations is where you review, edit, and approve AI-generated replies before they're posted to:
Instagram - Comments and DMs
Facebook - Comments and Messenger
Trustpilot - Review responses
Feefo - Review responses
In the Alhena sidebar, click Social Conversations
Select the platform tab (Instagram, Facebook, Trustpilot, or Feefo)
For each platform, you can:
See all AI-generated replies waiting for your approval. Each reply shows:
The original comment or review
The AI-generated response
Star rating (for reviews)
Approve
Post the AI reply as-is
Edit
Modify the reply before posting
Reject
Discard the AI reply
Bulk Select
Approve or reject multiple replies at once
Configure how Alhena handles replies for each platform:
Go to Settings > Integrations
Select the platform (Instagram, Facebook, Trustpilot, or Feefo)
Click Change reply settings
Auto-approve positive - Automatically post replies to 4-5 star reviews
Manual approval for negative - Require approval for 1-3 star reviews
All manual - Require approval for all replies
Social Conversations requires:
Pro plan or higher
At least one connected social/review platform
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