Playground
The Playground lets you test your Alhena AI agent in a sandbox environment before deploying changes to your live chat widget. Use it to verify guidelines, test agent routing, and experiment with your AI's responses.
Accessing the Playground
You can access the Playground from two locations:
Dashboard link - Click "Playground" in your Alhena dashboard navigation
Direct URL - Visit
alhena.ai/playground/COMPANY_KEY(replaceCOMPANY_KEYwith your company key)
Key Features
Separate Playground Credits
The Playground uses its own separate credit pool, so testing does not count against your main account usage. If you need additional playground credits, contact the Alhena team to have more added to your account.
Verify Guidelines
After adding or modifying guidelines, use the Playground to confirm they trigger correctly. Try different phrasings of customer queries to ensure your guidelines activate as expected.
Test Agent Routing
If you've configured custom agents, verify that customer queries route to the correct agent. Test edge cases to ensure your routing rules work as intended.
Preview Changes
Test changes to your AI's personality, data sources, or product recommendations before they affect live customers.
Best Practices
Test edge cases - Try unusual queries and edge cases, not just the happy path
Verify trigger phrases - If you've set up specific trigger words in guidelines, confirm they work with variations
Check handoff behavior - Test human transfer triggers to ensure escalations work correctly
Review response quality - Assess whether responses match your brand's tone and provide accurate information
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