Quality Assurance

Alhena's Quality Assurance tools help you monitor and improve your AI agent's performance by identifying conversations that need review.

Overview

Quality Assurance features allow you to:

• Monitor AI Performance: Track how well your AI handles customer conversations

• Identify Issues: Automatically flag conversations that may need human review

• Improve Responses: Use insights to refine your AI's training and guidelines

Features

Smart Flagging

Smart Flagging automatically identifies conversations that may have issues, such as:

• Unsatisfied customers

• Unanswered questions

• Potential escalation needs

• Response quality concerns

This helps your team focus review efforts on the conversations that matter most.

Getting Started

Access Quality Assurance settings in the Alhena dashboard to configure flagging rules and review workflows.