Connect Alhena to Instagram to automatically respond to DMs and comments with AI-powered replies.
Let Alhena manage your Instagram presence by automatically responding to direct messages and comments on your posts.
Prerequisites
An Instagram Business or Creator account
A connected Facebook Page
Pro plan or higher
Setup
In Alhena, go to Settings > Integrations
Find Instagram and toggle it on
You'll be redirected to Instagram to authorize the connection
Log in and grant Alhena access to your Instagram account
Once connected, your Instagram username will appear in the integration card.
Settings
After connecting, configure how Alhena interacts with your Instagram account:
AI Replies to Comments
Enable AI to automatically respond to comments on your posts. When enabled:
Alhena monitors comments on your posts
AI generates contextual replies based on your training
You can review and manage replies in Social Conversations > Instagram
Click Change reply settings to choose whether Alhena requires admin approval before posting a reply, or posts automatically without approval.
AI Replies to Direct Messages
Enable AI to automatically respond to Instagram DMs. When enabled:
Customers can message your Instagram account
Alhena's AI responds based on your training and guidelines
Conversations appear in your Alhena inbox
What Customers See
In Instagram DMs, Alhena uses Instagram's native message formats so customers can tap instead of type. Replies to post comments stay plain text.
Product cards
Recommendations arrive as cards with the image, title, price, and star rating, and a View Product button. Several products appear as a swipeable carousel, with the AI's explanation in the message above.
Quiz questions and choices
Options appear as quick replies (tappable chips, up to 13), or as cards when they have images. Customers can also type the option number.
Photos from customers
Customers can send photos (JPEG, PNG, or WebP, up to 10 MB) and the AI can answer questions about them, such as a selfie for skin analysis.
Replies tuned for Instagram
The AI keeps DM replies short, asks one question at a time, and recommends at most 4 products per message.
Starting over and feedback
Start a fresh conversation: customers can type
/clearto close the current conversation and start a new one.Reactions as feedback: positive reactions (such as 👍 or ❤️) on an AI reply count as a thumbs up, and negative ones (such as 👎) as a thumbs down.
Ice breakers
Your fixed icebreakers (up to 4) are synced to Instagram as ice breakers that customers can tap when they first open a DM. They sync when you connect Instagram and whenever you save your fixed icebreakers.
Managing Replies
View and manage AI-generated replies in Social Conversations:
Go to Social Conversations
Select the Instagram tab
Review, edit, or approve pending replies
Disconnecting
Instagram cannot be disconnected from within Alhena. To remove the integration:
Go to your Instagram account settings
Navigate to Apps and Websites
Find Alhena and remove access
Related
Social Conversations - Manage AI replies
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