Gorgias

Integrate Alhena with Gorgias to enable AI-powered support with seamless handoff to your existing workflow.

Prerequisites

• A Gorgias account with admin access

• Your Gorgias domain, username, and API key

Setup

Step 1: Enable Gorgias in Alhena

1. In Alhena, go to Settings > Integrations

2. Find Gorgias and click Enable

3. Click Configure Settings

Step 2: Get Your Gorgias API Credentials

1. In Gorgias, go to Settings > REST API

2. Copy your domain, username, and API key

Step 3: Connect Gorgias

1. Paste your Gorgias domain, username, and API key into Alhena

2. Click Connect

You can now enable human transfer from the Alhena chat widget and choose a team in Gorgias where incoming tickets should be assigned.

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Email Tickets

Alhena can automatically respond to email tickets in your Gorgias account. Enable the Email setting from the Gorgias settings page in Alhena.

Alhena only replies to tickets assigned to the "Alhena AI" agent. When human transfer is needed, tickets are assigned to your configured Human Transfer Group.

Setting Up an Automation Rule

To have Alhena automatically handle incoming emails, create a rule to assign them to Alhena AI:

1. Follow the "Create a rule" link to Gorgias

2. Click Create Rule in the upper right corner

3. Click Create Custom Rule

4. Configure the rule to assign email tickets to Alhena when created