Configure Ice Breakers
Make it easy for website visitors to start a conversation with your chat widget.Ice breakers are short, tappable questions that appear inside the chat window and lower the barrier to a first message.
1 · Why use ice breakers?
Reduce friction
Visitors don’t have to think of the first question—one tap and the conversation starts.
Drive relevant queries
Product-specific ice breakers drive higher engagement and conversions than generic greetings
2 · Navigate to ice breakers
Log in to the Alhena Dashboard.
In the left sidebar choose Integrations.
Make sure the top tab is Website & User-facing.
Locate the Ice breakers card and click Configure settings.
3 · Ice breaker types
Product-page ice breakers
Only on product detail pages
Automatically generated from your product data (title, description, specs).
Fixed ice breakers
Every page on your website. If product icebreaker are not enabled then it'll show fixed icebreaker on those page.
Manually entered by you (max 4 prompts).
You can enable one or both types—they will never overlap on the same page.
4 · Configure Product-page ice breakers
Select the Product page ice breakers tab.
Toggle Show ice breakers inside widget on product pages to On.
Number of FAQs – choose 1-4 prompts to display.
Style your ice breakers
Text color – pick any color
Background color – light tint recommended
Preview by selecting a product page – paste or choose any product URL from the dropdown to see live copy.
Click Save Changes.
How it works Alhena’s AI scans the selected product page and crafts concise, question-style prompts (e.g. “Is this snowboard suitable for beginners?”). Prompts refresh automatically as your catalog changes.
5 · Configure Fixed ice breakers
Switch to the Fixed ice breakers tab.
Toggle Show ice breakers inside widget on general pages to On.
Under Write text for fixed ice breakers enter up to four prompts, one per line.
Use natural-language questions (e.g. “How can I track my order?”).
To delete a prompt, click the trash-can icon.
Adjust Text color and Background color if desired.
Click Save Changes.
The right-hand preview updates in real time so you can check contrast and spacing before publishing.
6 · Styling guidelines
Keep it short: 40 characters or fewer per prompt.
Brand alignment: Use your primary brand color for text; a 5-10 % tint of the same hue works well for background.
Order matters: Prompts are shown top-to-bottom; put the most common question first.
7 · Saving & going live
Changes are saved instantly on click. Refresh your website in an incognito window to verify.
8 · Troubleshooting
Ice breakers not visible anywhere
Integration toggle is Off
Check both product-page and fixed toggles.
Product-page prompts are generic
Product page lacks detailed copy
Add more description/specs
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