AI Nudges

Nudge visitors at the right moment to start more conversations and drive conversions.

Nudges proactively engage website visitors and encourage them to start a conversation with the chat widget.

They are short prompts that you can configure to appear on any page of your website (home, product, content etc.) based on conditions you set - encouraging timely, relevant interactions with your chat widget.

How Nudges Work

Nudges are contextual prompts that appear on your webpage to encourage user interaction.

Benefits of Using Nudges

• Increased Engagement: By prompting users at the right time, nudges significantly boost user interaction.

• Targeted Communication: Deliver personalized FAQs or context-aware prompts based on user behavior and page context.

• Enhanced Experience: With controlled and timely prompts, nudges improve the journey without being intrusive.

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Types of Nudges

1. Standard Nudges

• Configured manually for any page title or URL.

• Triggered based on urls, time delay, scroll depth, or custom SDK events.

• Example: “Have any questions? We are here to help!”

[Standard Nudge]

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2. Product FAQs Nudges as notifications (New ✨)

Special nudges designed for product pages:

• 🔍 Context-Aware: Automatically generates FAQs like “How do I choose the right size?”.

• 🔔 Notification Style: Shown as lightweight chat notifications.

• 🏷️ Exclusive: Only available for companies with products enabled.

• 📈 Boost Conversions: Helps customers resolve doubts instantly, reducing drop-offs.

[Product FAQs Nudge as a Notification]

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Getting Started 🚀

Step 1: Navigate to AI Nudges Settings

Go to: Settings → Integrations → AI Nudges

[AI Nudges - Configure settings in Alhena Dashboard]

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Step 2: Configure Nudge Settings

When creating or editing a nudge, you can define:

• Nudge Conditions

  • Match by page title or URL.

  • For Product FAQs Nudges, these auto-apply to all product pages unless another specific nudge overrides with higher order.

• Triggers

  • Timer: Display after a pre-configured delay (e.g., 5s).

  • Scroll: Trigger after user scrolls X pixels.

  • Custom: Control visibility programmatically with the Website SDK JavaScript APIs:

    • showNudge()

    • hideNudge()

• Nudge Animation Timing

  • Define how long until the next nudge appears (e.g., 5s).

• Preview Your Nudge

  • Select a Product URL to test and preview FAQ nudges directly in the dashboard.

[When nudge is not created yet - Create nudge button]

[Create nudge configuration settings]

[If company have products - we show Product FAQs as nudges]

[Product FAQs as nudges settings]

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Nudge Button 🆕

All nudges now include a Nudge Button inside the chat widget.

• ✅ Provides a clear CTA (e.g., “Ask us”).

• 🎯 Makes nudges instantly actionable for the visitor.

• 🛒 For Product FAQs Nudges, the button directly connects to product-related support.

[Nudge button text]

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Handling Multiple Nudges

• First Match Order: If multiple nudges match, only the first one (based on order) will display.

• Reordering: Drag & drop nudges in the dashboard to set priority.

[Ordering of nudges]

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Dismissal & Persistence

• Persistent Dismissal: Once dismissed, the same nudge won’t appear again unless cookies are cleared or session timed out.

• Widget Interaction: Nudges won’t appear if the user:

  • Already opened the chat widget.

  • Is in an ongoing conversation.

  • Clicked or dismissed the nudge.

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AI-Generated Nudges 🪄

Instead of static text, enable AI Nudges to auto-generate prompts dynamically:

• Provide guidelines (tone, style, call-to-action).

• AI will generate unique nudge text based on the page title and content.

• You can preview generated nudges by selecting sample product URLs.

[AI generated nudges]