Icebreakers

Make it easy for website visitors to start a conversation with your chat widget.Icebreakers are short, tappable questions that appear inside the chat window and lower the barrier to a first message.

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1. Why use icebreakers?

Benefit	How it helps
Reduce friction	Visitors don’t have to think of the first question—one tap and the conversation starts.
Drive relevant queries	Product-specific icebreakers drive higher engagement and conversions than generic greetings

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2. Navigate to icebreakers

1. Log in to the Alhena Dashboard.

2. In the left sidebar choose Integrations.

3. Make sure the top tab is Website & User-facing.

4. Locate the Icebreakers card and click Configure settings.

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3. Icebreaker types

Type	Where it shows	How the text is populated
Product-page icebreakers	Only on product detail pages	Automatically generated from your product data (title, description, specs).
Fixed icebreakers	Every page on your website. If product icebreaker are not enabled then it'll show fixed icebreaker on those page.	Manually entered by you (max 4 prompts).

You can enable one or both types—they will never overlap on the same page.

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4. Configure Product-page icebreakers

1. Select the Product page icebreakers tab.

2. Toggle Show icebreakers inside widget on product pages to On.

3. Number of FAQs – choose 1-4 prompts to display.

4. Style your icebreakers

   • Text color – pick any color

   • Background color – light tint recommended

5. Preview by selecting a product page – paste or choose any product URL from the dropdown to see live copy.

6. Click Save Changes.

How it works Alhena’s AI scans the selected product page and crafts concise, question-style prompts (e.g. “Is this snowboard suitable for beginners?”). Prompts refresh automatically as your catalog changes.

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5. Configure Fixed icebreakers

1. Switch to the Fixed icebreakers tab.

2. Toggle Show icebreakers inside widget on general pages to On.

3. Under Write text for fixed icebreakers enter up to four prompts, one per line.

   • Use natural-language questions (e.g. “How can I track my order?”).

   • To delete a prompt, click the trash-can icon.

4. Adjust Text color and Background color if desired.

5. Click Save Changes.

The right-hand preview updates in real time so you can check contrast and spacing before publishing.

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6. Styling guidelines

• Keep it short: 40 characters or fewer per prompt.

• Brand alignment: Use your primary brand color for text; a 5-10 % tint of the same hue works well for background.

• Order matters: Prompts are shown top-to-bottom; put the most common question first.

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7. Saving & going live

Changes are saved instantly on click. Refresh your website in an incognito window to verify.

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8. Troubleshooting

Symptom	Cause	Fix
Icebreakers not visible anywhere	Integration toggle is Off	Check both product-page and fixed toggles.
Product-page prompts are generic	Product page lacks detailed copy	Add more description/specs