# AI Help

AI Help is an assistant built into the Alhena dashboard. Instead of hunting through settings, you describe what you want in plain language and AI Help helps you get it done — understanding your setup, explaining how your AI behaves, and making changes alongside you.

## What AI Help can do

### Answer questions about Alhena

Ask how a feature works or how to set something up, and AI Help answers from Alhena's documentation and points you to the right place in the dashboard.

### Explain why your AI replied a certain way

Point AI Help at a past customer conversation and it walks back through what happened — which agent answered and which guidelines and content shaped the reply — so you understand the "why," not just the "what."

### Change how your AI behaves — and test it first

Tell AI Help what you'd like changed ("don't promise next-day delivery", "be warmer about refunds") and it drafts the guideline or FAQ update for you. Before anything goes live, it can replay your exact scenario against your assistant so you can see the new behavior, then apply the change once you're happy with it.

### Guide you around the dashboard

AI Help knows where things live and can point you to the exact page for a task, taking your current screen into account.

### Hand off to a person when needed

For anything outside its scope — billing changes or a suspected bug, for example — AI Help passes the request along to the Alhena team.

## Getting started

Open AI Help from the dashboard and ask it something — for example:

* "Why did the assistant tell this customer we were out of stock?"
* "Make the bot stop recommending discontinued products."
* "How do I add an FAQ?"
* "Where do I change my brand voice?"

{% hint style="info" %}
Changes AI Help proposes are yours to approve. It drafts and previews updates, but you stay in control of what actually goes live.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://alhena.gitbook.io/docs/features/ai-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.