AI Help

AI Help is the in-dashboard assistant that helps you configure, debug, and improve your Alhena AI — by chatting with it instead of digging through menus.

AI Help is an assistant built into the Alhena dashboard. Instead of hunting through settings, you describe what you want in plain language and AI Help helps you get it done — understanding your setup, explaining how your AI behaves, and making changes alongside you.

What AI Help can do

Answer questions about Alhena

Ask how a feature works or how to set something up, and AI Help answers from Alhena's documentation and points you to the right place in the dashboard.

Explain why your AI replied a certain way

Point AI Help at a past customer conversation and it walks back through what happened — which agent answered and which guidelines and content shaped the reply — so you understand the "why," not just the "what."

Change how your AI behaves — and test it first

Tell AI Help what you'd like changed ("don't promise next-day delivery", "be warmer about refunds") and it drafts the guideline or FAQ update for you. Before anything goes live, it can replay your exact scenario against your assistant so you can see the new behavior, then apply the change once you're happy with it.

For lead generation, tell AI Help when the AI should collect information, which fields you need, and whether any fields are optional or require consent. AI Help can draft the matching guideline and identify the attributes you need to configure in HubSpot, Klaviyo, or mParticle.

Guide you around the dashboard

AI Help knows where things live and can point you to the exact page for a task, taking your current screen into account.

Hand off to a person when needed

For anything outside its scope — billing changes or a suspected bug, for example — AI Help passes the request along to the Alhena team.

Getting started

Open AI Help from the dashboard and ask it something — for example:

• "Why did the assistant tell this customer we were out of stock?"

• "Make the bot stop recommending discontinued products."

• "After our product quiz, collect name, email, and optional marketing consent for Klaviyo."

• "How do I add an FAQ?"

• "Where do I change my brand voice?"

Changes AI Help proposes are yours to approve. It drafts and previews updates, but you stay in control of what actually goes live.