> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/developer-reference/website-sdk/examples/auto-close-after-handoff.md). # Auto-Close After Handoff This example shows how to automatically close the chat widget after a conversation has been transferred to a human agent. This is useful for cleaning up the UI once support handoff is complete. ## What You'll Learn * Listen for the `ticket:agent_handoff` event * Use `closeTicket()` to end the conversation * Use `close()` to hide the widget ## Use Case When a customer is transferred to a human agent, you may want to: 1. Keep the widget open briefly so the user sees the confirmation 2. Automatically close the widget after a delay 3. Start fresh for the next interaction This prevents abandoned chat widgets from cluttering the screen after support handoff. ## Prerequisites * Alhena SDK installed on your website * Helpdesk integration configured (Zendesk, Freshdesk, etc.) ## Code Example ```html Auto-Close Example

Support Page

Click the chat widget for assistance.

``` ## How It Works 1. **Event fires**: When a user submits their email and a ticket is created in your helpdesk, the `ticket:agent_handoff` event fires 2. **Delay**: We wait 60 seconds (configurable) to give the user time to see the confirmation 3. **Close ticket**: `closeTicket()` ends the current conversation, preparing the widget for a new conversation 4. **Hide widget**: `close()` minimizes the widget ## Customization ### Change the delay Adjust the timeout value (in milliseconds): ```javascript setTimeout(function() { window.gleenWidget.closeTicket(); window.gleenWidget.close(); }, 30000); // 30 seconds instead of 60 ``` ### Show a notification before closing ```javascript window.gleenWidget.on('ticket:agent_handoff', function(data) { // Show a custom notification showNotification('Your ticket has been created. A support agent will contact you via email.'); setTimeout(function() { window.gleenWidget.closeTicket(); window.gleenWidget.close(); }, 60000); }); ``` ### Keep widget visible but reset conversation If you want to close just the ticket but keep the widget visible: ```javascript window.gleenWidget.on('ticket:agent_handoff', function() { setTimeout(function() { window.gleenWidget.closeTicket(); // Only close the ticket // Widget stays visible, ready for new conversation }, 60000); }); ``` ## Related * [Events Reference](/docs/developer-reference/website-sdk/events.md#ticket-agent_handoff) - Full event documentation * [Human Handoff Widget](/docs/developer-reference/website-sdk/examples/human-handoff-widget.md) - Switch to external support widget * [JavaScript API](/docs/developer-reference/website-sdk/javascript-api.md) - Complete method reference