> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/dashboard/dashboard.md).

# Overview

The Alhena Dashboard is your central hub for managing customer conversations, monitoring AI performance, and configuring your team's access.

## Conversations

Monitor and manage all customer interactions across your connected channels.

* [Overview](/docs/dashboard/conversations.md) - Overview
* [Alhena Helpdesk](/docs/dashboard/conversations/alhena-helpdesk.md) - Native ticketing system with AI-assisted responses
* [Quality Assurance](/docs/dashboard/conversations/quality-assurance.md) - Review and improve AI response quality
* [Adding Human Feedback](/docs/ai-configuration/tuning/human-feedback.md) - Improve responses with direct feedback

While reviewing conversations, you can [provide answer feedback](/docs/ai-configuration/tuning/human-feedback.md) to improve your AI's accuracy over time.

## Social Conversations

* [Social Conversations](/docs/dashboard/social-conversations.md) - Manage AI replies to reviews and social comments

## Analytics

Track your AI's performance and business impact.

* [Overview](/docs/dashboard/analytics.md) - Dashboard metrics and insights
* [Agent Performance](/docs/dashboard/analytics/agent-performance.md) - Monitor individual agent effectiveness
* [Trending Topics](/docs/dashboard/analytics/trending-topics.md) - Discover what customers are asking about
* [Revenue Impact](/docs/dashboard/analytics/revenue-impact.md) - Measure AI-driven conversions
* [CSAT Collection](/docs/dashboard/analytics/csat-collection.md) - Collect and analyze customer satisfaction scores

## Configuration

* [Team Management](/docs/dashboard/team-management.md) - Manage user access and permissions
* [Notifications](/docs/dashboard/notifications.md) - Configure alerts and notification settings
* [Playground](/docs/dashboard/playground.md) - Test your AI agent in a sandbox environment
* [Company Profile](/docs/dashboard/company-profile.md) - Configure the name and description of your AI profile

## AI Settings

Configure your AI agent's knowledge and behavior.

* [AI Configuration Overview](/docs/ai-configuration/ai-configuration.md) - Training and configuration overview
* [Guidelines](/docs/ai-configuration/tuning/guidelines.md) - Set rules for how your AI responds
* [Brand Voice & Personality](/docs/ai-configuration/tuning/personality.md) - Customize your AI's tone and style
* [Adding FAQs](/docs/ai-configuration/tuning/adding-faqs.md) - Manually add knowledge to your AI
* [Agents](/docs/ai-configuration/agents.md) - Configure specialized agents