Overview

The Alhena Dashboard is your central hub for managing customer conversations, monitoring AI performance, and configuring your team's access.

Conversations

Monitor and manage all customer interactions across your connected channels.

• Overview - Overview

• Alhena Helpdesk - Native ticketing system with AI-assisted responses

• Quality Assurance - Review and improve AI response quality

• Adding Human Feedback - Improve responses with direct feedback

While reviewing conversations, you can provide answer feedback to improve your AI's accuracy over time.

Social Conversations

• Social Conversations - Manage AI replies to reviews and social comments

Analytics

Track your AI's performance and business impact.

• Overview - Dashboard metrics and insights

• Agent Performance - Monitor individual agent effectiveness

• Trending Topics - Discover what customers are asking about

• Revenue Impact - Measure AI-driven conversions

• CSAT Collection - Collect and analyze customer satisfaction scores

Configuration

• Team Management - Manage user access and permissions

• Notifications - Configure alerts and notification settings

• Playground - Test your AI agent in a sandbox environment

• Company Profile - Configure the name and description of your AI profile

AI Settings

Configure your AI agent's knowledge and behavior.

• AI Configuration Overview - Training and configuration overview

• Guidelines - Set rules for how your AI responds

• Brand Voice & Personality - Customize your AI's tone and style

• Adding FAQs - Manually add knowledge to your AI

• Agents - Configure specialized agents