> For the complete documentation index, see [llms.txt](https://alhena.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://alhena.gitbook.io/docs/ai-configuration/data-sources/zendesk-help-center-articles.md).

# Zendesk Help Center Articles

Alhena AI can ingest articles from your Zendesk Help Center to train your AI on your existing knowledge base content.

## Setup Steps

1. Go to **AI Settings > Knowledge Base**
2. Click **Add external source** and choose **Zendesk**
3. Enter your Zendesk subdomain (e.g., `yourcompany`) or full domain (e.g., `https://yourcompany.zendesk.com`)
4. Select the language for articles to import
5. Click **Save** to start the import

## Configuration Options

| Option                       | Description                                                         |
| ---------------------------- | ------------------------------------------------------------------- |
| **Subdomain/Domain**         | Your Zendesk Help Center subdomain or full URL                      |
| **Language**                 | Select from available Help Center locales                           |
| **Ingest Internal Articles** | Include internal/agent-only articles (requires Zendesk integration) |

## Internal Articles

To ingest internal helpdesk articles that are not publicly visible, you must first set up the [Zendesk integration](/docs/integrations/helpdesk/zendesk.md). Once connected, toggle **Ingest Internal Helpdesk Articles** to include agent-facing content in your AI's knowledge base.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://alhena.gitbook.io/docs/ai-configuration/data-sources/zendesk-help-center-articles.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.